Terms and Conditions

GENERAL TERMS AND CONDITIONS

Effective Date: 13 June 2024

1. VALIDITY OF GENERAL TERMS AND CONDITIONS

The following Terms and Conditions shall apply to all services rendered by Picom Technologies LTD, hereafter referred to as 7G eSIM, in connection with prepaid eSIM reselling. These Terms and Conditions are provided on the website [https://7g.app]. 7G eSIM may accept variant clauses only in the case of an explicit written agreement. This section defines various categories of individuals and entities who interact with 7G eSIM’s services, platforms, and applications. Understanding these roles is crucial for interpreting the rights, obligations, and conditions described in these Terms and Conditions (T&C).

End Users: Individuals who use and interact directly with Services via their 7G eSIM account for their personal use.

Business Users: Entities that directly and indirectly provide us with End Customer’s personal information in connection with their own business and activities.

End Customers: Individuals who receive services ordered by other 7G eSIM account owners.

Job Applicants: Individuals who submit a job application to 7G eSIM.

The term “Customer” as used throughout this document will refer to any individual or entity engaging with 7G eSIM’s services, including End Users, Business Users, and End Customers, as applicable based on the context of the usage. This broad definition ensures that our T&C encompasses all interactions with our services, providing a clear and comprehensive understanding of the rights and responsibilities of all parties involved.

2. DESCRIPTION OF SERVICES

2.1. eSIM RESELLING

7G eSIM resells prepaid eSIMs. The Customer registers and buys eSIMs on the 7G eSIM website ([https://7g.app](https://7g.app)) and/or 7G eSIM App.

2.2. REGISTRATION FOR USING 7G eSIM SERVICES

All customers, including End Users, Business Users, End Customers, and Job applicants as defined in Section 1, must accept the General Terms and Conditions to utilize 7G eSIM services. During the registration process, the following information must be provided:

For End Users: Personal information such as First Name, Last Name, and Email address is required for direct interactions and transactions on the 7G eSIM website or via the 7G eSIM App.

For Business Users: Additional information is necessary to accommodate the unique needs of businesses. This includes Company Name, Company Address, Company Users’ email addresses, Company Website, Region, Industry, Phone Number, relevant contacts, and other relevant details. This information helps in tailoring our services to better suit the operational requirements and service delivery to their End Customers.

For End Customers: When services are ordered by another 7G eSIM account owner, such as a Business User, the necessary information to facilitate this transaction is handled by the initiating party. Business Users are responsible for ensuring that the personal information of End Customers is collected in compliance with applicable data protection regulations.

To adapt to evolving service requirements and enhance user experience, 7G eSIM reserves the right to collect additional information from all categories of customers as deemed necessary. This collection of additional information will be conducted in a manner that respects privacy and complies with data protection laws, without necessitating further changes to these Terms and Conditions. Customers will be informed accordingly about the collection of any such additional information through our standard communication channels.

2.3. 7G eSIM ENGAGEMENTS

7G eSIM shall use reasonable endeavors to provide Customer quality service. However, 7G eSIM does not guarantee that the service will not be interrupted, provided on time, and be safe or fault-free.

2.4. CUSTOMER ENGAGEMENTS

In using the Equipment or Services provided by 7G eSIM, the Customer must not engage in any action that is abusive, illegal, or fraudulent; that causes the Network to be impaired or damaged. When the Customer breaches its obligations under Sec. 2.4, 7G eSIM may suspend the Customer’s use of the Service. During any period of suspension, the Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.

2.5. DEVICE COMPATIBILITY

The Customer is responsible for ensuring that their device is eSIM compatible and network-unlocked. Device compatibility may depend on the carrier and country of origin; the Customer must check the list of eSIM-compatible devices provided at the checkout. By checking the box that confirms that the Customer’s device is eSIM compatible, the Customer is then held responsible for the accuracy of the information they provide.

The eSIM compatibility list is not exhaustive, meaning newly announced eSIM-compatible devices may still need to be added.

3. START, DURATION, AND TERMINATION OF THE CONTRACT

The service contract between 7G eSIM and the Customer begins upon completing the order on the 7G eSIM website ([https://7g.app] ), via the 7G eSIM app, through our APIs, on the Partner Platform, or via any other product provided by 7G eSIM that allows customers to make an order.

The Activation of the eSIM and acknowledgment of the Activation Policy is the Customer’s responsibility.

The contract will be terminated for End Users if they do not have an active data package or have deleted the eSIM from the target device. However, for Business Users, the termination of the contract is subject to the terms of any specific agreement signed between the Business User and 7G eSIM, or their active status on the Partner Platform. For Business Users with such agreements or active platform participation, the contract remains in effect even in the absence of an active data package or if an eSIM is deleted from a device, reflecting the ongoing partnership and commitments between 7G eSIM and the Business User.

4. CHARGES AND PAYMENT

4.1. PAYMENT CONDITIONS

7G eSIM offers various payment methods for its services, including but not limited to Credit/Debit Card, PayPal, Google Pay, Apple Pay.

The currency of payment is in US Dollars ($) and may include various other currencies, with the currency of payment being determined during the transaction.

The credit card transaction will be processed and secured by 7G eSIM-approved payment service providers, including but not limited to PayPal ([https://paypal.com](https://paypal.com)) and Stripe ([https://stripe.com](https://stripe.com)), and additional providers chosen by 7G eSIM for each transaction.

4.1.1. Automatic Renewals for End Users

In addition to our existing payment options, 7G eSIM offers continuous access to our services without the need for manual renewal. This model is intended for End Users seeking uninterrupted service and convenience.

Automatic Charges: Under this model, renewal fees will be charged automatically to the End User’s preferred payment method when their available data drops below a certain threshold at the beginning of each billing cycle.

Cancellation Policy: End Users can cancel their renewal at any time. Cancellation will take effect at the end of the current billing cycle, allowing users to continue accessing the service until the cycle concludes. To cancel, users can manage their settings directly within their 7G eSIM account or contact our support team for assistance.

4.2. CHARGES FOR USE

4.2.1. 7G eSIM states all Charges are inclusive of VAT unless otherwise specified. All prices and fees for eSIM purchases by Business Users on the 7G eSIM platform are exclusive of applicable taxes unless stated otherwise. Business Users are responsible for determining and covering all taxes associated with their purchase of eSIMs from 7G eSIM.

4.2.2. The Customer shall not be entitled to offset any of its claims against claims of 7G eSIM, except where the Customer’s claims are undisputed or have been confirmed by final court judgment.

4.2.3. Invoicing

7G eSIM implements a systematic approach to billing Business Users for the utilization of 7G eSIM Credits, which are employed for the acquisition of eSIMs, top-ups, and other 7G eSIM products and services via the Partner Platform. This process is designed to ensure clarity and accountability in the financial transactions between 7G eSIM and its Business Users.

Issuance of Invoices: 7G eSIM issues invoices to Business Users detailing the 7G eSIM Credits consumed for purchasing eSIM and top-up packages within a specified billing period. These invoices provide a comprehensive breakdown of charges incurred, enabling Business Users to track and manage their expenses effectively.

Payment Obligations: Upon receipt of an invoice, Customers are required to fulfill their payment obligations within the deadlines stipulated on the invoice. It is imperative for Business Users to adhere to these time frames to ensure uninterrupted access to 7G eSIM services and maintain a positive standing within the 7G eSIM Partner Platform.

Consequences of Late Payment:

Service Suspension: In the event that a Business User fails to settle an invoice within the specified time frame, 7G eSIM reserves the right to temporarily suspend the provision of services until full payment is received. This measure is taken to ensure the sustainability of our service offerings and the fairness of our billing system.

Interest and Damages: Additionally, 7G eSIM may impose interest on overdue amounts at a rate specified in the invoice or as allowed by law. Business Users may also be liable for any damages or additional costs incurred by 7G eSIM as a result of late payment. This includes, but

 is not limited to, administrative costs and legal fees associated with the recovery of debts.

4.2.4. Prepaid Transactions for Business Users

Business Users engage in a unique transaction process on the 7G eSIM platform, centered around the purchase of 7G eSIM Credits. These credits serve as the currency within the platform, enabling Business Users to procure eSIMs and top-up services tailored to their operational needs. Business Users may also choose to use credit or debit cards for purchases made on the Partner Platform.

Purchasing 7G eSIM Credits: The initial step for Business Users is to acquire 7G eSIM Credits. This process is designed to be straightforward and flexible, offering various payment methods to suit different business requirements. These methods include, but are not limited to, credit/debit cards, bank transfers, and electronic payment solutions, ensuring a wide range of options to accommodate the diverse financial preferences of our business clientele.

Utilizing 7G eSIM Credits: Once 7G eSIM Credits are added to their account, Business Users can seamlessly use these credits to purchase eSIMs, top-ups, and other 7G eSIM products and services. By operating on a credit-based system, Business Users can plan and allocate their spending on telecommunications services according to their specific business cycles and demands.

For further details on purchasing and utilizing 7G eSIM Credits, or to explore the most suitable payment methods for your business, we encourage Business Users to visit the 7G eSIM Partner Platform or contact our dedicated support team.

4.2.5. Postpaid Transactions for Business Users

Postpaid transactions represent a flexible payment model tailored for Business Users, offering the convenience of receiving eSIM and top-up packages prior to payment. This approach aligns with the needs of businesses seeking operational flexibility and efficiency in managing their connectivity solutions.

Credit Limit System: To support this model, 7G eSIM may implement a credit limit system. This system authorizes Business Users to utilize credit for purchasing eSIMs, top-ups, and other 7G eSIM products and services to a predetermined amount. The setting of these credit limits can be determined unilaterally by 7G eSIM or negotiated with the Business User, depending on the agreement’s terms. This feature is designed to offer businesses a manageable and scalable way to meet their connectivity needs without immediate financial outlay.

Eligibility Criteria: It is important to note that not all Business Users automatically qualify for postpaid payment options. 7G eSIM reserves the right to select eligible customers based on various criteria, ensuring that this payment model aligns with the business practices and risk management policies of both parties. Criteria for eligibility may include, but are not limited to, the Business User’s transaction history, creditworthiness, and the duration of the business relationship with 7G eSIM.

By offering postpaid transactions, 7G eSIM aims to provide a high degree of flexibility and trust to its Business Users, allowing them to prioritize their operational requirements while managing payments in a manner that suits their financial workflows.

5. DELIVERY

End Users will see the purchased eSIM under the “My eSIMs” tab on the 7G eSIM website ([https://7g.app](https://7g.app)) and/or the 7G eSIM app. The Customer will receive a confirmation email after the purchase. All the information for installing the eSIM will be available only on the user’s 7G eSIM account.

Business Users will have their eSIMs displayed within the Partner Platform, facilitating the management and deployment of eSIMs and top-up packages, tailored to the business’s unique requirements.

Recognizing the diverse needs of our Customers, 7G eSIM delivers its products and services through various methods, depending on the chosen integration and the specific products and services utilized.

6. REFUND / CANCELLATION / MODIFICATION POLICY

The Customer has the right to ask for a refund or eSIM replacement if the eSIM cannot be installed and used due to a technical problem from 7G eSIM.

6.1. REFUNDS AND CANCELLATION

6.1.1. POLICIES AND GUIDELINES

6.1.2. A refund request can be made within thirty (30) days from the date of purchase when the activation is no longer possible following extensive collaborative troubleshooting.

6.1.3. Cooperation with the Customer to resolve the issue promptly is required for a refund to be granted.

6.1.4. Each data package has its own validity period. No refund of any form will be offered for the remaining data when the validity period expires.

6.1.5. Compensation: No refund or remuneration of any kind will be issued due to charges from alternate phones, alternate SIM cards, alternate providers, hotel phones, or other charges that are not directly linked to the Customer’s 7G eSIM account.

6.1.6. Fraudulent purchases: 7G eSIM reserves the right to refuse any form of refund if there is evidence of abuse, violation of our Terms and Conditions, or any fraudulent activity connected with using 7G eSIM products and services.

6.1.7. Unauthorized purchases: The case will be subject to investigation and approval before processing any refund. 7G eSIM reserves the right to suspend any account associated with fraudulent activity.

6.1.8. Accidental purchases: Once Customers install the eSIM, it will be considered used. No refunds will be offered.

6.1.9. Incorrect charges: If the Customer reasonably and in good faith disputes an invoice or part of it, the Customer shall notify 7G eSIM of such a dispute within twelve (12) days of receipt of the invoice, providing details of why the invoiced amount is incorrect and, if possible, how much the Customer considers due.

6.1.10. Replacements: eSIMs purchased exclusively with Credits earned from vouchers can be replaced within 30 days from the date of purchase.

#### 6.1.11. Other Reasons: If the refund request is not within the above, we will investigate the request on a case-by-case basis. If the refund is approved, a processing fee may apply. The maximum refund of credit a Customer can apply for must be equal to or less than the total amount they paid.

#### 6.1.12. USE OF DIGITAL CURRENCIES (CREDITS)

7G eSIM Credits 

 A specific payment method designed for 7G eSIM Business Users on the 7G eSIM Partner Platform, enabling the purchase of eSIM, top-ups, and other 7G eSIM products and services, and acting as a medium for issuing refunds.

  – 7G eSIM Credits are intended for use by companies through the Partner Platform, facilitating transactions related to 7G eSIM’s services. These credits are non-refundable and cannot be reclaimed by the Customer.

  – Unused 7G eSIM Credits that remain in the Customer’s account at the time of the agreement’s termination will continue to be recognized as the property of 7G eSIM. It is important to note that these credits are not automatically refunded upon the termination of the agreement. To initiate a refund or discuss potential options regarding unused credits, Customers are required to submit a written request to 7G eSIM.

  – 7G eSIM Business Users are assigned a credit limit

 for post-paid transactions, indicating the maximum allowed expenditure for purchasing eSIM and top-up packages. Exceeding this limit without subsequent payment will restrict the ability to make further purchases.

6.2. MODIFICATION

The eSIM data packages from 7G eSIM are offered as-is, and no further modifications or customization can be made based on individual requests once purchased.

7. LIABILITY AND WARRANTY

7G eSIM is not responsible for detriments arising due to the proposed service not being constantly available. 7G eSIM provides no guarantee of constant availability of the network service. For any request, please write an email to [[email protected]](mailto:[email protected]).

8. eSIM RECYCLING PROCESS AND ACTIVATION

7G eSIM implements an eSIM recycling process to ensure optimal service delivery. Upon eSIM purchase, customers are required to activate the eSIM within a specified time frame, as indicated in the activation guidelines provided during the purchase process. It is the user’s responsibility to activate the purchased eSIM within the designated time frame. Failing to activate the eSIM within this period may lead to its expiration, rendering the eSIM unusable.

Once expired, the eSIM cannot be reactivated, and the user will need to initiate a new purchase if they wish to obtain a functioning eSIM. Users are advised to review and adhere to the provided activation guidelines to ensure a seamless eSIM activation process.

9. PRICES AND PROMOTIONS

Prices refer to the cost at which 7G eSIM offers its eSIM packages and associated services to Customers. 7G eSIM may offer promotional prices for its eSIM packages for a limited time. These promotions are subject to specific terms and conditions. The duration of the promotion, eligibility criteria, and any associated conditions will be clearly communicated during the promotional period. After the promotion concludes, regular prices will apply unless otherwise stated. 7G eSIM reserves the right to modify or terminate any promotional prices, including the associated terms and conditions, at its sole discretion, without prior notice. Users seeking additional information or clarification about promotional prices can contact 7G eSIM’s support team at [[email protected]](mailto:[email protected]).

– Prices may vary between End Users and Business Users, reflecting the tailored services and volume-based offerings that might be available to different categories of users.

– Prices are subject to change without prior notice. 7G eSIM continuously reviews its pricing strategy to align with market dynamics, ensuring that we provide quality services at competitive rates.

– 7G eSIM reserves the right to adjust prices based on a variety of factors, including but not limited to market conditions, exchange rates, and operational costs. Such adjustments are made to ensure the sustainability of the services offered and to reflect the cost of delivering high-quality connectivity solutions to our users.

– 7G eSIM commits to making every effort to inform Customers of any significant changes to pricing in a timely manner, allowing users to make informed decisions regarding their purchases. However, due to the dynamic nature of the factors influencing pricing, immediate notification may not always be possible.

For End Users: Prices listed on our website are specifically applicable to End Users. We encourage End Users to frequently visit our website for the most current information on prices and promotions.

For Business Users: Business Users should refer to the designated platforms and products built for them to find pricing information relevant to their specific needs. This approach ensures Business Users receive tailored information and pricing strategies that best suit the operational demands and scale of businesses. For further details or inquiries, Business Users also are encouraged to contact our support team directly.

Our pricing and promotional strategies are crafted to deliver maximum value to our users, ensuring the sustainability and quality of the services we provide. For the latest information on prices and promotions, End Users should consult our website, while Business Users are directed to explore 7G eSIM-owned platforms designed for them or reach out to our support team.

10. USER LOCATION TRACKING

7G eSIM may collect and process users’ geographical location information, including GPS coordinates, IP address, Wi-Fi access points, and cell tower details, to offer location-based services and enhance user experience. By using 7G eSIM services, users consent to this tracking. The purpose includes providing location-specific services, improving service quality, and personalizing experiences. Location information may be shared with third-party providers, who are obligated to handle data in compliance with privacy laws. Users can control location services through device settings but may experience limitations in certain features. 7G eSIM employs security measures, retains data for necessary periods, and complies with applicable data protection laws. This section may be updated to reflect changes, and users can contact [[email protected]] (mailto:[email protected]) for questions or concerns about location tracking practices.

MISCELLANEOUS

The original English version of these Terms may have been translated into other languages. The translated version of these Terms is a courtesy and office translation only, and the Customers cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these Terms or in the event of a conflict, ambiguity, inconsistency, or discrepancy between the English version and any other language version of these Terms, the English language version shall apply and prevail and be conclusive and binding. The English version shall be used in legal proceedings. If any provision of these Terms is or becomes invalid, unenforceable, or non-binding, you shall remain bound by all other provisions hereof. In such an event, such an invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and each party will at least agree to accept a similar effect as the invalid, unenforceable, or non-binding provision, given the contents and purpose of these Terms.